Deactivating Account

UPUN allows Players to deactivate their accounts if they choose to leave the platform. This policy outlines the steps involved in the account deactivation process, what will happen to the Player’s data, and the timeframe for reversing the decision.

Account Deactivation Request

• Players who wish to deactivate their account must submit a request through their account settings.

• Upon submitting the request, a verification email (or other forms of two-factor authentication) will be sent to the registered email address. The Player must click the link within 24 hours to proceed.

Post-Verification Process

• The Player’s account will be set to Private, and all published materials, including Creations, Products, and Group activity, will be unpublished and no longer recommended to others.

• Groups will be dissolved or ownership will be transferred to other Players within the Group.

• Subscriptions tied to the Player’s account will be halted immediately.

Data Deletion Timeline

UPUN will begin removing the Player's data and content 7 days after the deactivation process has started. During this time, the Player can Cancel the deactivation request and restore their account by responding to the "Account Recovery" email.

Data Removal and Exceptions

• Within 30 days, all Player data, including Creations, Products, Group activity, profile data, comments, and any other contributions to the platform, will be erased or permanently deleted from UPUN’s systems.

• Transactional data, reports, and Experiences will be modified by obscuring Player data, but will not be removed.

Important Considerations

• Immediate Action: The Player should record or download any necessary data before proceeding with deactivation. Once the deactivation process begins, the Player will not be able to sign in.

• Account Termination vs. Deactivation: Account deactivation is a voluntary process initiated by the Player, whereas termination is a platform-enforced action due to policy violations. Both result in the same outcome—permanent removal of data—but deactivation process provides the Player with control over the timing and a grace period.